Industry Icon
Industry areas
  • Transportation
  • Logistics
  • Supply chain
  • Storage
Head office location logo
Head office
  • Coventry
Sites logo
Sites
  • UK – 4
Number of assets logo
Number of assets
  • 140
asset type logo
Asset types
  • HGVs
  • Light vans
  • MHE
  • Trailers
Industry Icon
Industry areas
  • Transportation
  • Logistics
  • Supply chain
  • Storage
Head office location logo
Head office
  • Coventry
Sites logo
Sites
  • UK – 4
Number of assets logo
Number of assets
  • 140
asset type logo
Asset types
  • HGVs
  • Light vans
  • MHE
  • Trailers
Introducing Food Service Logistics

Food Service Logistics provides transportation and logistical support to Starbucks across the UK.

Food Service Logistics is based in Coventry and is a wholly-owned subsidiary of the Linde Group. They were originally part of Gist Limited but were separated out by Linde Group when Gist was acquired by Marks & Spencer in 2022.

Food Service Logistics was looking to evolve its fleet management processes, by moving away from paper-based driver checks and Excel spreadsheets. They wanted to automate their daily checks, improve maintenance scheduling, gain instant access to vehicle records, provide management with visibility of fleet operations and help reduce vehicle downtime.

Food Service Logistics’ challenge

When Food Service Logistics was part of Gist Limited, they had access to a fleet management system that helped them to manage the compliance of their vehicles. The system was an integral part of their business. So, when Food Service Logistics became a separate entity from Gist Limited, they lost access to this system. They were no longer able to use this system to record service inspections which meant they could not accurately track and monitor actions. Using spreadsheets to record vehicle maintenance manually using paper forms, exposes their business to inefficiencies, errors, and risk.

Paul Baxendale, the Engineering and Fleet Manager at Food Service Logistics explained:

“We soon recognised the necessity of investing in a fleet management system to efficiently oversee our fleet’s compliance and minimise the business’s risk exposure.”

In summary, Food Service Logistics had experienced the following challenges:

• Time-consuming inefficient manual processes
• Methods were open to human error increasing financial risk
• Vital accident report information could be missed, leaving them open to liability
• Information was not centrally held, making it difficult to access
• Reliant on insecure documentation that could be corrupted.

Paper-based reporting meant:

• Duplicate defects being reported.
• Misreporting of issues due to admin errors
• The possibility of lost or spoiled records

Food Service Logistics

Requirement

Food Service Logistics wanted to choose a fleet management system that would meet their specific business needs. They were looking for a supplier that they could trust.

They needed the system to automate daily checks, give management visibility of fleet operations, provide instant access to vehicle records, help reduce vehicle downtime and improve maintenance scheduling.

AssetGo solution

Having had prior experience of using a fleet management system they knew what they were looking for.

Following an initial demo of AssetGo, Food Service Logistics quickly realised that this secure cloud-based system was the right solution to help them to effectively manage their transport operation.

Paul Baxendale commented: “When we first looked at AssetGo it was one of the easiest systems to use both visually and functionally and still is. The fact that you can integrate the app on your phone with the fleet management system on your computer, I haven’t seen capability like that before within any other fleet management system.“

Paul Baxendale continued: “AssetGo is primarily used for keeping track of vehicles and compliance, enabling us to track and store documents against each vehicle. This is one of the primary reasons why we chose the system.”

The functionality of AssetGo meant that they were able to automate and optimise their processes, considerably reduce human errors, and ensure their business remained safe and fully compliant – reducing risk, liability, and cost.

AssetGo has helped improve the efficiency of Fleet Service Logistics operations and given them a single view on compliance. Paul Baxendale explained: “Before AssetGo, numerous individuals were independently creating various spreadsheets, each heading in different directions. There was no unified view, especially from an auditing standpoint. For instance, last year our Auditing team conducted a fleet audit to assess our fleet management. They requested records from various vehicles, and I could promptly provide them. Previously, I would have spent considerable time searching through different cupboards for files and documents.”

Locating documents spanning over 18 months posed significant challenges previously, whereas now it’s instantaneous and effortless. This improvement has been a significant advantage compared to our previous system. Moreover, the capability to track vehicle compliance and update records has enhanced visibility. Each depot team can now easily identify non-compliant vehicles through the intuitive traffic light system on their respective dashboards. Overall, I find this feature highly beneficial.


Food-Service-Logistics

Customer comment

Paul Baxendale stated: “AssetGo is user-friendly, visually appealing, and offers simple navigation. It simplifies complex data by presenting information in tiles and dropdown menus. The seamless integration between assets, inspections, and documents is commendable. The app complements these features effectively. Recording defects through photo capture and detailed logging is particularly impressive and enhances the system’s usability. Additionally, the capability to manage users provides a valuable level of control, which I appreciate.”