Riverside Travel is a minibus and taxi operator with a fleet of 24+ minibuses and taxis, operating around the local area and beyond. They were struggling to keep on top of their vehicle compliance, using manual paper-based processes which were inefficient and prone to error. Riverside Travel operates three types of vehicle including standard Ford Tourneo, transit wheelchair accessible minibuses (Mercedes Sprinter, Peugeot Boxer and Nissan NV 400’s) and other taxi vehicles. They needed a system that would allow them to have checklists to suit the specific needs of each vehicle.
They made the decision to source an alternative digital solution and started to look into fleet and workshop management compliance systems.
In summary, Riverside Travel had experienced the following challenges:
- Needed customisable checklists that they could adapt to fit the requirements of their diverse fleet
- Paper-based methods were open to human error increasing financial risk
- Drivers had to return to their base for checks
- Reliant on insecure documentation that could be corrupted
- Manual working methods were creating inefficiencies
- The possibility of lost or spoiled records
Why Riverside Travel chose AssetGo:
AssetGo was identified as the ideal solution for Riverside Travel, with easily customisable checklists for each asset type. They liked the systems easy to use drag and drop checklist builder, which allows them to add extra checks outside of the standard DVSA template including Hackney Licence, School Signs and Wheelchair Equipment.
The functionality of AssetGo means Riverside Travel are able to automate and optimise their processes, considerably reducing human error and ensuring their business remains safe and fully compliant – reducing risk, liability and cost.
Ryan Emby from Riverside Travel said: “The benefit of using AssetGo over our previous paper-based system is that we have instant access to information, less margin for error and paperwork to file. AssetGo also helps when drivers are working away from our base, as they don’t have to travel back to hand in paperwork.”
Ryan continued: “AssetGo is a great option for operators within the passenger transport industry, who often have a large range of different vehicles in their fleets. It is able to help them meet their specific passenger safety requirements.”
Ryan also pointed out that because AssetGo is easy to customise, they were looking to use it to manage other day to day operating procedures: “We are considering using the system to keep a record of the passengers we pick up. For example, we regularly transport students from their home to school so we could mark whether they have used our transport and attended school.”