Industry areas
- Maintenance & Repair
- Operations products
- Tools Supplier
Head office
- Leicester
Sites
- UK – 41
- Worldwide – 46
Number of assets
- 180
Asset types
- LCV
- Caddy Vans
- Dual Transporters
Introducing Cromwell
Cromwell was established more than 50 years ago and is a trusted supplier of maintenance, repair and operations products.
They offer an unrivalled service proposition and an extensive range of high-quality products to suit all industries, keeping operations running and people safe. Cromwell takes pride in their award-winning service, which is supported by their high touch delivery model which offers Cromwell’s own fleet delivery to over 80% of their trade customers.
Cromwell were looking to evolve their fleet management processes, moving away from paper-based driver daily checks, obtaining live incident reporting, greater visibility of utilisation and overall ensuring driver welfare and levels of compliance were maximised.
Cromwell’s challenge
Cromwell were keen to move away from a manual, paper-based Daily Vehicle Checking process which included several touch points and audits to maintain the required levels of fleet compliance.
The ability to seamlessly review any changes to vehicle condition, utilisation and general roadworthiness was a priority and automating this process, including giving access to bespoke reporting, trend analysis and wider business accessibility, was the objective.
Daniel Kinsey, Head of Transport, Cromwell explained “Obtaining real-time information which presents the status, condition and utilisation of our fleet at any given point is essential”.
He continued: “Cromwell’s purpose is to Keep Industry Working. Our customers are at the heart of everything we do and it’s our goal to be the easiest company to deal with; a large part of that is being available whenever they need us. Our fleet and network of branches make that possible from a distribution standpoint.”
Daniel added: “The delivery of our purpose is underpinned by the way we operate. Keeping our operations running and our people safe allows us to do the same for our customers.
He concluded: “We wanted our vehicle inspections to be asking the right questions. Checks need to be adaptable to accommodate external factors such as changes in legislation or weather conditions. It was important to prompt the right behaviours, to automate second checks and to offer our fleet team the ability to proactively maintain vehicles when the need arises.”
In summary, Cromwell experienced the following challenges:
- Paper-based driver daily checks were time-consuming
- Excessive management time was being taken up checking driver logs
- Tracking vehicle mileage accurately and monitoring usage was dependent on manual calibration
- Contract mileage calibration and the reallocation of vehicles were complex
- Fleet maintenance was reactive to notifications after the need or event
- Spotting reoccurring faults or issues was a difficulty
Requirement
Cromwell wanted to choose a fleet management system that would meet their specific business needs. They were looking for a supplier that they could trust, that would listen and not oversell.
The system had to automate daily checks, give management visibility of fleet operations, provide instant access to vehicle records, improve driver communications, help reduce vehicle downtime and improve maintenance scheduling. Cromwell were also insistent on having a fully secure platform with a multi-factor authentication process.
AssetGo solution
After evaluating the market and the available options, Cromwell made the decision to choose AssetGo. They were impressed by the system’s overall functionality and in particular its ability to carry out daily checks, provide instant visibility of vehicle issues, track vehicle usage and deliver communications to drivers.
AssetGo has enabled Cromwell to speed up fault diagnosis and repair times, preventing smaller issues from developing into larger more costly problems, meaning reduced vehicle downtimes.
Daniel explained: “AssetGo now allows us to validate daily check submissions, to tailor our checklist as required, to track vehicle use and maintain lease contract parameters seamlessly.”
He continued: “From an efficiency perspective, it has had a big impact. Obtaining live visibility of advisories, faults or incidents allows the organisation of replacement vehicles, maintenance or repairs seamlessly.”
Daniel concluded: “Since its deployment, the AssetGo solution has also allowed us to commence with our fleet electrification project. As reporting is simplified, we have improved our monitoring processes and have been able to determine where E-LCVs are best suited.”
Customer comment
Daniel stated: “When we first engaged with AssetGo, they listened to our needs and took time to fully understand what our specific challenges were. They came forward with a solution that was right for our business and supported the implementation with application and dashboard training for our colleagues.”
